Support

Help with Prende

Email hello@prende.ai and a person will answer, usually within a day. You can also text Prende herself and say "I need help".

Getting started

• Sign in with your mobile number. We text you a 6-digit code.
• Call or text her at the number shown at prende.ai/app, or open the iPhone app and tap the round button.
• Connect your Claude at prende.ai/app so she can work with your email, calendar and files. This is optional; calls, texts and reminders work without it.

Common questions

She doesn't answer in the app. In listening mode she answers when you say her name first: "Prende, what's on my calendar?" Check that the status reads Listening and that the microphone is allowed in iPhone Settings → Prende.

I can't hear her. Tap the small sound-route button under the round button and pick AirPods, speaker or iPhone.

No code arrived. Wait a minute and try again. Codes last ten minutes.

She says your Claude is busy. Claude limits how many jobs an account can run in an hour. Try again a little later.

Delete my account. In the app under Settings, or at prende.ai/app under Claude → Your account.